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Strange nest WiFi router issue with intermittent connectivity

Toddli
Community Member

In the past two weeks I have experienced painful issue of the intermittent WiFi connectivity at my home. The ISP sent technician to check and replace the cable from the box outside to the wall and the modem but it did not solve the problem. The technician thought the problem on my google nest WiFi router. I switched back to my old Netgear router and it seems to be stable. But that router cannot cover my room so I wired the nest WiFi router to one of the Lan port at Netgear. The amazing thing occurs that the problem is gone, the wifi signal from nest wifi is also great and no up and down anymore. The speed of the signal is also as before.

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hi, Toddli.

First, sorry for the confusion you had with your network performance. I'm happy the problem is gone. I'm guessing that when you took down the network it caused a restart of everything and that cleared up the issue. The network restarts can clear up lots of problems and sometimes they will also coincide with app or hardware updates. Either way, I'm happy to see it working well for you. Let me know if there's anything else you need.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Toddli.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks