Installed 3 units over the weekend and all was good.
Today, I started having issues with the Home App. It is giving me all kinds of strange info.
Says my main unit is offline, it is not.
Every time I try to run the Mesh Test it fails.
Keep getting message that the app cannot communicate with my network.
When I look at any device and tap on "info" it returns all fields blank (this worked when I installed.
I tried getting the app to restart the network but nothing happened.
It seems that the app is pretty much useless.
Uninstalled and reinstalled Home, but no joy.
Any ideas would be greatly appreciated.
Exactly what was happening with me. Support told me that the ip address for the main router had, somehow, changed and was not in the range of the other 2 units!!! Anyway, we resolved it by doing a factory reset on the three units (this, of course, could not be done via the app but had to be done manually). Then a factory reset in the app. And I then recreated the network in the app. A lot of steps but so far, so good.
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.