Within the last 3 days, all traffic on my Google Wifi router has dropped to ~1 Mbps. Multiple speed test sites from my laptop and phone were reporting 1 Mbps up and 1 Mbps down. I'm on an AT&T fiber connection with 1 Gbps up and 1 Gbps down.
Google Wifi also is having slow performance between devices on the network -- I do remote desktop sharing from my Mac to my PC (too lazy to walk to the other room) and I've noticed lag.
It would have been easier to diagnose had Google Home not mysteriously DROPPED by Wifi settings. It won't let me see them, it won't let me re-add them. Google has really dropped the ball on their Google Home app and ecosystem. It used to be a no-brainer to use Google Home, with its enormous library of supported devices, but the inmates were clearly put in charge of the assignment 1-2 years ago over there.
After checking the AT&T router, which can also do Internet speed tests, I can see that there is no network issue with my ISP -- it's purely a Google Wifi issue. What changed? How do I fix this? I did a factory reset of all my mesh nodes previously to fix the Google Wifi issue of not detecting the mesh nodes and nothing improved. Will that help me now? Is my best bet to switch to another brand?
I've pretty much have the same sentiments, since the app change from google home to google nest I've wasted more time diagnosing only to resolve that GN mesh is junk!
Calling support was a total waste of time, was told REmove nodes...then just Move the nodes around is their solution even after saying to them everything worked fine with google home.
When I first got GH at my router I have 87mb down on the furthest node 65-70mb.
Now I'm lucky to get 30-40mb and I've tried removing and moving nodes to no avail !
In short Google Nest trashed a good system.
Support here is even worse, coupe stupid replies and they lock the thread faster then a speeding bullet.
Sorry I can't help...as Tech savvy as I am !!
In short it's pathetic for a company like Google...that's at best!
The app is just a Cluster F*** developed by amateurs !
BTW how many node do you use, I have 6 .
Thanks for reaching out. I'm sorry to hear that your having issues with the speed of your Google Wifi. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Again...May I ask what your experience is?
Again...I've pretty much have the same sentiments, since the app change from google home to google nest I've wasted more time diagnosing only to resolve that GN mesh is junk!
Here I'll answer your questions...
Made two calls in the last year...one a month or so ago.
Don't remember getting a case number and looked for email for one.
They should have a bug tracker setup!
I jumped thru a lot of hoops with them only to make things worse!
I'm getting <30mbps off a 83mbps router.
IOW 83mbps router is what gMesh says...my laptop at the router 87.8mbps
When I first set it up >60mbps all the time at the end of the mesh.
You might say...well what changed...nothing until the last Tech call...I don't make changes until I'm convinced I need to...and none were made until a month ago.
Things got worse not better!
Move them further apart (bull**bleep**)...remove a node (more bull**bleep**)
What I do know is the app sucks and the node firmware probably does as well.
Digital wellbeing ....WTF is that...has nothing to do with mesh!
Like buying a Locked Cell Phone...crap you don't need!
And of course the functionality of the mesh is less then stellar.
I bought Google Mesh...then bought erro mesh... wasn't very good...gM blew the doors of erro back then...now erro blows away gM!
Ok so here's whats funny...erro sucks because of other reasons that I won't get into here.
Well here's one...they are ending updates Sept 30 2022!
You spend 300 bucks on this **bleep** and they dump you like a bad date!
It's a fu*ked Up World we live in...
I'm sorry it's been so frustrating, electroman.
You mentioned that you were working with support but are unable to find your case ID, right? I can try and find that, but it should be in your email when the support process started up. See if you can find that once more and let me know if it's not in your email.
Is this an automatic response? Because as you can plainly see, there are no remediation steps within this thread. An unthinking response from customer service is worse than no response -- it's why some of us formerly loyal Google customers feel enraged with Google products and switch to other solutions.
I have a ticket open with Google Support, and they keep pinging me periodically telling me that they're still waiting for a resolution with the developers. I vote we keep this thread open until the issue has been resolved or becomes OBE with a new firmware version (post 14150.43.81).
Thanks for getting back to us and sorry that this has been frustrating ― let's get this sorted out.
Give these steps a try:
Let us know how it goes.
No, that's pointless FAQ-filler for people who've never used Wi-Fi before.
I've already determined and proved to the customer service agent that it's a problem in the firmware -- likely a memory leak. It steadily slows over a period of a few days to a week, then has to be restarted, at which point it resumes full speed.
Skip ahead to the point where you don't blame the user, and recognize that it's an actual flaw in this firmware version -- then tell us whether a ticket has been created for this issue, which release it's slated for, and then notify us when the next firmware update is coming out (with or without the fix so we can re-evaluate whether the issue is still occurring).
I wanted to update you real fast and let you know that a new firmware release is actually rolling out right now to WiFi devices. You won't need to do anything to get the update, it will download and install automatically when it's ready for your devices. I'm still waiting to receive the firmware version number and release notes, but I'll share them when I have them. Let me know if you have any questions about the update.
The software update is rolling out now. It goes out in waves to devices and everyone will have it within the next 1-2 weeks. It really could land any day and you won't need to do anything to receive the update, it will download and install automatically for you. If you have other questions, let me know.
The firmware update versions are listed below:
Please let me know if your device has received the update. If so, is your network still experiencing drops?
Thanks for responding.
@Masyukun, it's good to know that it's working flawlessly so far.
@electroman, we apologize if threads will be closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
I guess fixing a problem isn't relevant as lets say cleaning house!