Super Disappointed with an expensive wifi router

[Sandeep1Rana]

I live in India and I ordered(from the US) the 2 + 1 router initially. The recommended combination on the website for a 3300 sq. ft. house. The Test Mesh option always fails with the error - "Error Occurred during Mesh Test" Please try again. and trying again loops me in the same error. 

I bought 3 more to increase the coverage hoping things would resolve. But still the same. If you run the Speed Test on the Home app it says that my download and upload speed is > 300Mbps however the Google Meet keeps telling me that the connection is poor and that my connection delay is > 1000ms and ideally it should be < 300ms. 

Both the Google products are inconsistent in telling me how my connectivity is?

Can someone really help here?

[Beast]

to resolve this make sure that your nest router is placed in the middle of the house and points are all around it. If router is in one corner then you will have connectivity issues. Also as homes are of concrete in india, place points nearby router to have maximum coverage and if you need to have connectivity between floors maybe try establishing a connection through open area like staircase 

[Sandeep1Rana]

@Beast I have tried some configurations like you mentioned. However it still always shows "Weak" signal and gives an erroneous download and upload speed. Furthermore it also goes "Not connected several times" 

[EdwardT]

Hi folks,

@Beast, thanks for the help!

@Sandeep1Rana, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

[Sandeep1Rana]

@EdwardT still the same. That resolution was tried by me. It seems like an app upgrade is needed.

[EdwardT]

Hi Sandeep1Rana,

Thanks for trying the steps. If you haven't yet, you could check this link for other troubleshooting steps that you could try.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi Sandeep1Rana,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Sandeep1Rana,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Sandeep1Rana]

Hi Edward

It doesn't work and I have stopped trying. So you can close this request if you want it to be closed. 

[Jeff]

Hey, Sandeep1Rana.

I know you said that you had stopped trying to troubleshoot this, but I wanted to check in now that it's been some time to see if you wanted to pick things up and give it one more try. I understand if you're moving onto a different solution, but I figured I would offer to help.

Thanks,

- Jeff

[Jeff]

Hi again, Sandeep1Rana.

I wanted to check on more time to see if you were interested in trying to find a resolution. If so, just let me know.

Thanks,

- Jeff

[Sandeep1Rana]

Hey I have factory reset all points again. The app seems to be working now. However the routers keep going offline even though it hasnt been moved

[Jeff]

Hi, Sandeep1Rana.

I'm happy to hear the app is working correctly, but the disconnects must be frustrating. When things go offline, does it happen across the entire network, or are you seeing individual points go offline? Do you see the status lights on your WiFi points or router change color? If so, what color are you seeing?

Thanks,

- Jeff

[Jeff]

Hey again, Sandeep1Rana.

I'm just following up again to see if you saw that last reply of mine and to see if you were able to let me know what you were seeing there.

Thanks,

- Jeff

[Sandeep1Rana]

Hey Jeff

The same problem as before. Post reset when all the devices show Great/Good connection, a few days later they go offline.

[EdwardT]

Hi Sandeep1Rana,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[Sandeep1Rana]

Hey Edward

Which form are you talking about?  Can you please share the link?

Regards

Sandeep

[EdwardT]

Hi Sandeep1Rana,

Sorry, I wasn't able to include the link on my previous response. Please fill out this form so we can dig deeper into this.

Thanks,

Edward

[EdwardT]

Hi Sandeep1Rana,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward

[Sandeep1Rana]

Hi Team 

No one has reached out till now 😢

[EdwardT]

Hi Sandeep1Rana,

I'm sorr to hear about that but since you're case is now being handled by our team, I'll be closing this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.
 

Thanks,

Edward

[Jeff]

Hi, Sandeep1Rana.
I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.