TV freezes momentarily on fiber optic line

[jepadilla]

Just converted to a new ISP providing fiber to the home.  Great performance except that now my TV freezes (briefly)  and its getting annoying.   The ISP tells me I need to adjust Google Wifi settings since I'm now on a different signal technology.  I was told it's not uncommon for issues at the beginning when going from cable to fiber.  Can anyone provide any help on settings to adjust?  thanks.

[EdwardT]

Hi jepadilla,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the connection of your TV with your Google Wifi. I'd love to know more about this and I have a few questions:

• How is your TV connected to your Google Wifi?
• Are there any other device that's having an issue?
• Could you try doing a speed test to check the download and upload speed?

Looking forward to your response.

Thanks,

Edward

[jepadilla]

Good morning Ed—

Thanks for responding— let me summarize where I’m at:

— new fiber optic service as of last Monday when I got off cable

— no issues on speed. Both up and down test at 500 mbs consistently which is what I bought

— tv is wireless connected to Googlewifi (never had buffering issues with cable)

— all other devices laptops, phones, (about 😎 use the same wireless network with no problems

— no issues with internet use everything runs fine (Apple users)

— I rebooted the Google wifi after unplugging for 5 minutes and that seemed to ease the problem for a bit.  Then within a day the buffering started again.

 Thanks 

John

[EdwardT]

Hi jepadilla,

Thanks for the response. To isolate the issue, could you try disconnecting your TV from the Wifi, reboot it and then reconnect it again? Also, are there any devices near your TV that could cause interference?

Thanks,

Edward

[EdwardT]

Hi jepadilla,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[jepadilla]

Thanks for your help.  I tried with Google tech support and eventually just switched to my ISP router.  Still getting the buffering! At least now I can diagnostic help from the ISP because they can see the whole network.  I may have to live with this.

[EdwardT]

Hi jepadilla,

Thanks for the update. We're sad to see you go. We're always here if you change your mind. 

Thanks,

Edward

[EdwardT]

Hi jepadilla,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[jepadilla]

thanks I’m all set

[EdwardT]

Hi jepadilla,

Thanks for confirming. I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward