Testing mesh connection

[VWootton]

Every time I try to test the mesh connection on my new router and Wi-Fi point it fails. I’ve disconnected everything a couple of times as instructed on previous threads but this has not helped. Any suggestions? Thank you so much! 

[olavrb]

You're not alone having this issue. Check earlier threads for things to try:

• https://www.google.com/search?q=site%3Agooglenestcommunity.com+mesh+test

[EdwardT]

Hi VWootton,

Thanks for the update. I'd love to know more about this and I have a few questions:

• What's the message that you're getting when you try to do a mesh test?
• How far are the child points from the parent point?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@VWootton, how's it going with your Google WiFi? Still need our help?

Thanks,

Edward

[EdwardT]

Hi VWootton,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[VWootton]

Hi Edward

thanks. I’m afraid I still can’t get this to work so any help would be appreciated! 

Vicky 

[EdwardT]

Hi Vicky,

Thanks for the update. Could you tell us the troubleshooting steps that you've done so far?

Thanks,

Edward

[VWootton]

Thanks! So I followed the set up and then also the steps suggested on the previous post shared in response to this thread but that didn’t work. 

[Jeff]

Hi, VWootton.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks