This Nest Wifi point was manufactured for a different country

[bouwerde]

Hi

I recently bought a new Wifi point at TechInn to extend my wifi range at home.

https://www.techinn.com/

I ever since had a problem to add it to my wifi network. I logged a ticket for Google support Case ID [5-3513000031880]. 

Yesterday I have replaced my router and and it should work now but got a different message that my wifi point is manufactured in a different country? I never knew the product has a region issue? So, I am unable to use my brand-new device. 

• What country are you in currently? South Africa
• Is the new router a Nest/Google router, or is it a 3rd party device? New wifi point
• Do you have any issues connecting any other devices to your network, or is it only the WiFi points? No, except the new one. 
• Where did you purchase the WiFi points? TechInn

Is there a way to make this new point work? my new router can now accommodate much more devices so the IP issue shouldn't be a problem now. 

Kind regards

Deon Bouwer

[Jeff]

Hey, built.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks