Once upon a time there was Customer Service ... three months ago I tried to find out how to file a waranty claim for a Google Nest Wifi that was defective within the first year. After going round and round on the Google website, I posted a plea for help on the Community Forum. I received a helpful note from a fellow user and proceeded with a claim. That was in October, and there has no response from Google. My box of defective equipment is sitting in a corner collecting dust, and Google is happily enjoying proceeds from the second Nest that I was forced to buy. Any ideas on where to go from here???!!
I just wanted to jump in and make sure that you saw Edward's response on this and to check in real fast. If you have that case number, please share it here so that we can continue to help you and make sure you get the help you need.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.