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Three Months Later .... and Still No Reply!

AZGal
Community Member

Once upon a time there was Customer Service ... three months ago I tried to find out how to file a waranty claim for a Google Nest Wifi that was defective within the first year.  After going round and round on the Google website, I posted a plea for help on the Community Forum.  I received a helpful note from a fellow user and proceeded with a claim.  That was in October, and there has no response from Google.  My box of defective equipment is sitting in a corner collecting dust, and Google is happily enjoying proceeds from the second Nest that I was forced to buy.  Any ideas on where to go from here???!!   

HELP!

 

5 REPLIES 5

EdwardT
Community Specialist
Community Specialist

Hi AZGal,

 

Thanks for reaching out. I'm sorry to hear about your experience. Please let me know your case number so I can further check the status of your replacement.

 

Thanks,
Edward

Jeff
Community Specialist
Community Specialist

Hi, AZGal.

I just wanted to jump in and make sure that you saw Edward's response on this and to check in real fast. If you have that case number, please share it here so that we can continue to help you and make sure you get the help you need.

Thanks!

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Jeffery, thanks for the help!

 

@AZGal, I'm just checking in to see if you still need assistance with this issue. Feel free to reply to this thread if you still need more help.

 

thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks