Once upon a time there was Customer Service ... three months ago I tried to find out how to file a waranty claim for a Google Nest Wifi that was defective within the first year. After going round and round on the Google website, I posted a plea for help on the Community Forum. I received a helpful note from a fellow user and proceeded with a claim. That was in October, and there has no response from Google. My box of defective equipment is sitting in a corner collecting dust, and Google is happily enjoying proceeds from the second Nest that I was forced to buy. Any ideas on where to go from here???!!