Trouble Connecting myQ LiftMaster Smart Garage Door Opener to 2.4 GHz Home Wifi Network

[MTS414]

I am trying to connect my LiftMaster Smart Garage Door Opener to my Google Mesh Network Home Wifi using the myQ app. I understand that the smart garage door opener will only connect to the 2.4 GHz Band of the Wifi, but I cannot figure out how to select that network on my iPhone in order to use the app to connect the garage door opener to that network. In the Google Home app, I cannot figure out how to select between the 2 bands. I have been told and read that I need to move far away enough from the router or Wifi point in order for my iPhone to flip from the 5 GH to 2.4 GHz band in order to then be able to connect the garage door opener to the 2.4 GHz band. I am struggling trying to find the “sweet spot” to make this happen. Any help is greatly appreciated! 

[xanonxspiderx]

I have two network connections. One 2.4ghz and the other 5ghz. I can switch back and forth in my wifi phone settings. Even standing over the top of my router. Is there two for you? Maybe you're selecting the wrong one in myQ app? 

[MTS414]

So apparently my Google Mesh Wifi system broadcasts BOTH 5 GHz and 2.4 GHz on BOTH the main and guest networks simultaneously. I have been in contact with Google support and the LiftMaster garage door opener support to try and get my garage connected. The answer I hear most is that I have to be far enough away from the wifi signal to “flip” from 5 GHz to 2.4 GHz because apparently 2.4 is slower, but travels further away from the source of the signal as well as better through building materials, etc. and 2.4 is what the “smart” garage door opener needs to connect to. I’ve tried walking far from the house outside the attached garage to get the wifi on my phone to “flip” to 2.4, but have no idea if/when it happens and I still can’t get the darn thing connected. Thanks for your response! 

[bananaslug79]

Ulf, they changed the app. Haven't used MyQ in awhile, we renovated our garage and moved the door to an outbuilding. I have yet to set it up using the new app so I'll see what issues I run into to see if they're similar. I'm using an Android, however.

[MTS414]

Thanks for any help!  am using an iPhone. And the fancy myQ Wifi garage door opener came with the brand new home I just built and bought - didn’t know it was even a thing before moving in. Seems like it’s a known probably all around, but no solid fix or workaround. Alas. 

[xanonxspiderx]

I was unaware of the dual band on a single network issue with Google Nest Wifi. It does seem to be an issue with many people/products.

Don't know if this will work or if you've tried it or not, but a recommendation is to move far away from the router to switch, but, if it doesn't auto switch, disable and enable wifi with hopes that it will choose the 2.4ghz band instead. However, this may mean you'll need someone else near the smart garage opener to press a button if it's needed in case your phone switches back to 5ghz from being to close or back into 5ghz range. 

[Jhonleanmel]

Hi everyone,

Thanks for posting ― let's see what's going on.

The Google Wifi point(s) uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or OnHub attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.

A quick question: what devices need to connect to the 2.4Ghz band?

Give these steps a whirl:
 

Create a hotspot with a mobile phone. However, 2 mobile phones are required:

1. Use the first device to create a hotspot (mobile phone).
2. How to set up a mobile hotspot:
   • Android
     1. Go to Settings.
     2. Tap the Network & internet option.
     3. Select Hotspot & tethering.
     4. Tap on Wi-Fi hotspot.
     5. Set up the hotspot name and password the same as the primary network.
     6. Choose the AP Band > 2.4 GHz band > Apply.
   • iOS:
     1. Go to Settings.
     2. Tap on Cellular. Tap the slider to turn Cellular Data on.
     3. Under Cellular, tap the slider to turn Personal Hotspot on.
     4. Tap the slider next to Allow Others to Join.
     5. Set up the hotspot name password the same as the primary network.
     6. To change the hotspot password, under Personal Hotspot Wi-Fi Password.
     7. To change the hotspot name, go to Settings > General > About > Name.
3. Use the second device to connect to the mobile hotspot.
4. Disconnect all of the Google Wifi or Nest Wifi points from the power outlet.
5. Connect the device to the 2.4 GHz band of the hotspot with the same SSID and password of the current network (case sensitive).
6. Once connected to the hotspot, plug in your primary Google Wifi point or the Nest Wifi router.
7. Turn off the hotspot and check if the device automatically connects to the Google Wifi network.

Let us know how it goes.

Best,
Mel

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Mel

[Dan_A]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Dan