Trouble With the Family Filter Options

[Ultan1]

Hi all,

I have been having this problem with the Nest WiFi. My windows laptop used to be set up with the family filter option for websites, but I have since decided to turn it off. I went into the app and disabled the filter in the family control section, however, when I restart my laptop and WiFi and go onto some of the blocked websites, the family filter says it's still there and I have no access to the website. I have also gone and deleted all family timetables and options that affect my specific device in any way and it still doesn't fix anything. Also, my phone is able to access all of these websites without any issue with the filter.

Thanks so much, this is starting to become really, really frustrating. 😅

[Jeff]

Hey, Ultan1.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[Jeff]

Hi, Ultan1.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks