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Cant Pause/Unpause Wifi, using Google Home

DDV
Community Member

I have a Google Wifi setup, linked to my Google Home account. The wifi works fine, but when I try to pause/un-pause a device, to restrict it's Wifi access, I get this error:

"Failed to update blocking policy of Family Wi-fi group. Please try again later."

I have done everything from restart to factory reset. No resolution. Painful. 

Please help

 

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hi, DDV.

Sorry about the issues you're having with pausing devices. I just want to make sure everything is set up correctly before we start diving into troubleshooting. We have an article that talks about pausing and resuming devices, as well as creating Family Groups to manage this. That article is found here: https://bit.ly/3soV222.

If you're following the steps correctly and are still seeing the same issues, please let me know and we can look at steps to take from there.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, DDV.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks