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Unable to add nest WiFi point SE

Leafors
Community Member

Same problem as in https://www.googlenestcommunity.com/t5/Nest-Wifi/Unable-to-add-nest-WiFi-point/m-p/326247/thread-id/...

Besides I live in Sweden. 

Router

"countryCode": "nordic",

AccessPoint

"countryCode": "NO",

Everything bought as a kit here in Sweden. Have been working without any problems from beginning. Lost connection with one of the ap:s. Resetted everything and now only the router works. Can't add any of the ap:s. Also get that different country warning and finally it says I should disable client isolation in router. 

1 REPLY 1

Dan_A
Community Specialist
Community Specialist

Hi Leafors,

 

That certainly isn't the experience we want you to have. Let's check it out.

 

A few questions:

 

  1. Does the Google Wifi point in question broadcast a setup SSID? You can check by going through your phone’s list of Wi-Fi networks.
  2. Did you try setting up your Google Wifi point wirelessly or through a wired connection?
  3. What’s the color of the status lights on the other router and points that were set up successfully?
  4. How far is the point from the main Google Wifi router?
  5. Do you have any switches on your network?

 

To disable client isolation, you have to reach out to your ISP, have them disable it, and keep us posted.

 

Best,

Dan