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Google AC-1304 Mesh getting a fraction of speed from T-Mobile 5g home internet

ctbimmer
Community Member

‎11-21-2023 02:06 PM

I have an AC-1304 system that is several years old, and recently replaced my ISP gear with T-mobile 5G home internet.. Now that I have everything configured and connected, I see that while I can get 500+ Mbps from my Mac computer or iPhone when connected to the 5G Wi-Fi, I'm getting closer to 200 Mbps when connecting to the Google Wi-Fi in the same room as the T-mobile unit and the AC-1304 base station.

My understanding is that the AC-1304 should be able to support speeds in this range, so not sure why the drop-off in speed when physical distance (< 5ft either way) is not an issue.

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Dan_A
Community Specialist
Community Specialist

‎11-27-2023 11:38 AM

Hi ctbimmer,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app Google Home app.
    2. Tap the Wi-Fi coin  and then Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.
 

Best,

Dan

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