Unable to detect google mesh point on home app

[Techrookie]

Hi, anyone knows how to solve the problem of being unable to detect google mesh point on home app? My mesh point is showing solid white light but the app kept showing that the point is offline. Could it be that i hardly use the mesh point and i need to try to switch off my mesh and main router before switching on all 3 of them?

[Jeff · Accepted solution]

Hi, Techrookie.

Sorry for the odd signals you're getting on your WiFi network. I'm sure that's confusing. Let's take a look at this and see if we can clear things up. There a couple of things we can try upfront. First, try toggling your IPv6 settings. If you use IPv6, turn it off and back on. If you don't use it, turn it on and back off. Here's how.

1. Open the Google Home app .
2. Tap Wi-Fi Settings Advanced Networking.
3. Turn on IPv6.

If that doesn't change anything, try resetting the cloud services connection. Here's the process for that.

Open the Google Home app.
Tap the WiFi icon.
Tap Settings.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

Once you have tried both of those suggestions, if you're still having issues, please let me know.

Thanks.

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@Techrookie, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

[Techrookie]

@Jeff @EdwardT  the solution works. Thank you very much!

[Jeff]

Hi, Techrookie.

I'm happy to hear you got things working for you. Before I mark this as resolved, is there anything else you might need?

Thanks.

[Jeff]

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks!