Unable to factory reset Google Nest wifi point

[Stooey]

I added a new Google Nest WiFi point to my existing Google Nest mesh system recently but the new point continues to drop off and now will not allow a reset either through the Home app or via the factory reset button in order to re-add to the system.

When pressing the reset button the white light flashes but does not cycle to the expected blue light to indicate reset and ready for set up.  This worked a few days ago and I have tried both with the power cord attached and also holding the reset button and then connecting power back.

The power lead is in full working order as it successfully powers the Google nest router

To this end I am unable to re-connect to the point and manage and settings through the Home app.

Any suggestions on how to fix this would be most welcome.

Thanks in advance

[AndersC]

Hi @Stooey,

Thank you for posting in the community. I understand you're experiencing some issues while factory resetting your Nest Wifi point, as you're not getting the required LED status during and after the factory reset process when pressing the reset button on the point. I also appreciate the information you provided about the process you followed to properly reset your Nest Wifi point. I'm happy to help.

Since you mentioned having a Nest Wifi point, while pressing and holding the reset button, you'll notice a sound confirming that the device is resetting. With this model, you won't get a blue light from the point because these specific models (Nest Wifi points) may display a slowly pulsing white light, which means the point is ready for setup.

You can confirm this information by visiting the article Wi-Fi device light meanings: Understanding LED indicators.

Please let me know if you hear a sound confirming that the device is resetting while pressing and holding the reset button. To learn more about factory resetting Google Nest Wifi devices, you can visit the article Factory reset your Wifi device.

Please keep me posted.

Regards,

Anders

[Stooey]

Thanks Anders

I have returned the item to the seller as I got no verbal notification from the point and it would not connect after many attempts. Happy for you to therefore close this enquiry.

Thanks again for you help.