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Unable to find Google wifi device on App

Bylesj
Community Member

Hi,

I recently purchased a Google wifi 2-device pack. I have set up one of the devices with ease using the Google home App, but am unable to find the other device on the app. I have tried to factory reset the device using the proposed method but have had no luck. When I plug in the device, it goes straight to consistent blue light. I have tried to hold the reset button but that doesnt change anything. I have also tried holding the button before turning on the device (where it then goes flashing blue, before a constant blue again). At no point does the device go 'pulsing blue' as proposed on the guide. Unsure what else to try here.

Please help

7 REPLIES 7

olavrb
Platinum Product Expert
Platinum Product Expert

Since iOS is mentioned.

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.


I don't work for Google.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

We appreciate your help here, @olavrb.
@Bylesj, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

Bylesj
Community Member

Thanks all for the responses. After calling with the google helpline, they confirmed the device itself was faulty and had to be returned (where the device was unable to pair). Thanks anyway! 

EmersonB
Community Specialist
Community Specialist

Hi folks,

 

@Bylesj that's good news and thanks for getting back to us. We're glad to hear that your replacement is on the way. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help, @mel and @olavrb.

 

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello Byles,

 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.
 

Thanks,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi Byles,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,
Emerson