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Unable to ping devices on Guest network

NestWiFiUser64
Community Member

Hey

I have a few devices on my Guest network and these are my work devices. So I have full control over their inner workings. They are well connected to the internet and connectivity works fine. So I moved them over to my primary network and ping works fine.

Unfortunately I cannot Ping any of these devices. Anybody know if Ping is disabled specifically for the Guest network. If so, are there any settings that can be overridden?

Thank you.

16 REPLIES 16

Juzdu
Silver Product Expert
Silver Product Expert

My guess is that it'd be more the firewall settings, ping is generally blocked between networks unless specifically allowed through your firewall, to stop malicious intruders working out what's up on your network.

I dont have a firewall. I am not sure I can even do that with Nest's limited options as compared to say, a router from Netgear.

Juzdu
Silver Product Expert
Silver Product Expert

Your router has a built in firewall and as you say, you can't do much about that.  The PC you're pinging from probably also has a firewall, certainly if you're using Windows it does.  I think you'll have to accept you can only ping devices on the same network as the device you're pinging from.

Jeff
Community Specialist
Community Specialist

Hi, NestWiFiUser64.
I just wanted to jump in real fast to see if you saw Juzdu's last reply and explanation and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

No, I dont believe that is the right response. Juzdu probably doesnt understand the problem. The question is being able to ping devices within the guest network.

Jeff
Community Specialist
Community Specialist

Hey, NestWiFiUser64.

Thanks for clarifying that. You will actually run into issues trying to ping devices that are sourced from the guest network. You will need to have your devices on the main network in order to receive a ping back. In addition to that, some devices block pings by default, so it might be worth looking into the device itself to see if it follows that behavior.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, NestWiFiUser64.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

I saw your reply but being a techie myself this is not a convincing reply. The connecting devices are under my control and I know exactly what works on them. I just need to understand if Nest inherently blocks ping on guest network or not.

Jeff
Community Specialist
Community Specialist

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

Juzdu
Silver Product Expert
Silver Product Expert

@Jeff thanks for the info.  How can everyone tell if/when they've had the firmware update rolled out to them?

Jeff
Community Specialist
Community Specialist

Hi, Juzdu.

You can check the software version in the Home app. Here are the steps.

  1. Open the Google Home app .
  2. Touch and hold your device's tile.
  3. Tap Settings and then Device information.
  4. Scroll down to view your software version.

You'll be looking for version number 14150.43.80. That's the firmware version number for both Google and Nest WiFi.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.

I just wanted to check in to see if anyone was still waiting on that update. Within the next week and a half, everyone should have it if you don't yet. However, for those that have received it, are you noticing any changes in your situation? Feel free to let us know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.

I wanted to check back in again and see if anyone has seen any difference with the new update or check to see if you're still waiting. Let me know where things stand with you on this.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

NestWiFiUser64
Community Member

Also just noticed that those devices are showing up in the primary network and there are zero devices in in the Guest network. Upon checking the IP the subnet of all Guest n/w connected devices are 87 and those on primary are set to 86. So indeed they are on a different net but the UI is messed.