I am unable to change the name of a device to the desired name (which had been used before for a different device) as I get the following error message:
Device name couldn't be updated. Another device exists with the same name.
The old device doesn't exist in the list of devices and so I am unable to delete it or rename it, etc. making the name unusable. This is a frustrating bug.
I'm sorry to hear you're having this issue. How are you normally trying to change the name of your devices in your Google Home app? You can check the steps listed below as reference:
Open the Google Home app.
Tap Wi-Fi > Devices.
Tap the device that you want to change the name of.
Rename your device. Your changes will be saved automatically.
More details here. Let us know if the issue persists after trying these steps.
Hi again folks,
Thanks for the update and my apologies for the late reply.
@AllieH, I’m sorry to hear that you don’t want to proceed anymore. In case you change your mind, feel free to reach out to us and we’ll be happy to help.
@nsimon, if you prefer not to uninstall your Google Home app, you could also try to clear the cache and see if it helps. Please take note that you won’t be able to see your Wi-Fi network using Google Home for web. For more details, you can check this article.