controlling the band for wifi

[dunkhammy]

I've seen several posts where the ability to manage the wifi band is the solution which was put to product owners. 

Has this been progressed? I have attempted to set up a smart home using the google ecosystem, however all Air Conditioners sold in Australia all use the intesis connector which crashes when a google wifi unit connects using 5ghz. Their recommended solution is not to use google wifi. 

[RXShorty]

Hi @dunkhammy 

Google Wifi uses 2.4GHz and 5GHz at the same time.
I am afraid it is not possible to split up into separate SSID's.

The Wifi within the Aircon is pretty old, I guess?
I have Daikin units that work just fine on Nest Wifi Pro. 😊

[dunkhammy]

Actually they're brand new Mitsubishi Heavy Industries ones - I selected them because they 'work with google assistant' They use a wifi connector from a company called Intesis who have told me they won't support any network using 5Ghz. 

Overall the experience is quite poor as it connects and works, then crashes and requires a hard restart to get it working again. 

[AbigailF]

Hi folks,

@RXShorty, thanks for the help.

@dunkhammy, thanks for posting ― let's see what's going on. My apologies for the late reply.

The Google Wifi router and points use the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or Nest Wifi Pro attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.

Give these steps a try:

Create a hotspot with a mobile phone. However, 2 mobile phones are required. Use the first device to create a hotspot (mobile phone). Here's how to set up a mobile hotspot:
 

Android

1. Go to Settings.
2. Tap the Network & internet option.
3. Select Hotspot & tethering.
4. Tap on Wi-Fi hotspot.
5. Set up the hotspot name and password the same as the primary network.
6. Choose the AP Band > 2.4 GHz band > Apply.
    

iOS:

1. Go to Settings.
2. Tap on Cellular. Tap the slider to turn Cellular Data on.
3. Under Cellular, tap the slider to turn Personal Hotspot on.
4. Tap the slider next to Allow Others to Join.
5. Set up the hotspot name password the same as the primary network.
6. To change the hotspot password, under Personal Hotspot Wi-Fi Password.
7. To change the hotspot name, go to Settings > General > About > Name.
    
8. Use the second device to connect to the mobile hotspot.
9. Disconnect all of the Google Wifi or Nest Wifi points from the power outlet.
10. Connect the device to the 2.4 GHz band of the hotspot with the same SSID and password of the current network (case sensitive).
11. Once connected to the hotspot, plug in your primary Google Wifi point or the Nest Wifi router.
12. Turn off the hotspot and check if the device automatically connects to the Google Wifi network.

Let us know how it goes.

Best,

Abi

[AbigailF]

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

[AbigailF]

Hey everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi