Can anyone help please. I have just changed from my old google router to a Nest router, previously i had two WD My Cloud network drives that were connecting perfectly through an ethernet port to my Macbook etc and i could login online and see them.
Since the change of router they have disappeared completely, except if i plug them directly into the nest router.
How do i get them back through the port?
Thanks in advance.
Sorry about the issues you've been having getting your cloud drives onto your network. That sounds pretty frustrating. Let's see if we can figure out what's happening and come up with a fix.
I have a few questions that might help us narrow things down.
If you have tried this and are able to determine that the switch itself is not an issue, please let me know and we can look at other steps to take.
Yes, I mean to power down the switch itself completely in addition to the other devices involved. Sometimes a switch needs a power cycle when you update settings or power cycle other devices connected to it. It sounds like you have gone through that with most devices, but how about that switch itself?
I think this is actually a my cloud issue, I received an email from WD about my own my cloud device as I noticed it had a des light and wasn't accessible either.
Thanks Ashepherdson, I have also been in touch with WD Mycloud and to be honest they have been useless. All they have told me to do is try a ‘4 sec reset’ and when that did not work to do a ‘40sec reset’ absolutely nothing more from them, other than an unrelated email saying they are stopping support for this product from next April 2022!
Yeah, I actually have a number of their cloud products that support is being dropped on, which really annoys me considering they aren't even very old (one is only a year at this point). Ah well!
I know this may sound odd, but when you plug your mycloud into your switch, do the ethernet indicater lights come on to show it's connected? It may(unlikely) be a faulty switch, bad ethernet cable, etc.. gotta cover all the possibilities here.
Thanks again, yes lights at both ends of the Ethernet cable, both WD My cloud devices make a sound as if they are trying the link up and the lights at the switch go off when i tried to restart the cloud devices and came on again when they were powered on???? And all other devices through the switch are working fine. Really do not understand what is happening
It's been a few days and it looks like you were making a little progress in figuring this out. I just wanted to follow up to see if you could confirm or not if the issue was with your services with WD or if it was something we needed to continue to investigate on our end. If you know any more, just let me know.