WIfi pro wifi very slow

[madmaxau]

HI,

I used to have nest wifi and it was great. Nest wifi pro, on the other hand is terrible.

• I have 3 points, each about 7 m apart.
• My devices are 1-2m from the points.
• My connection is a 100Mbps connection.

I used to get 90ish mbps all over the house, now i get 1-10mbps. I've tried, moving them closer to each other, factory resetting and spent some time with google support with no luck. Nothing has changed except upgrading from from nest wifi to wifi pro.

Does anyone have any suggestions before i return these under warranty?

thanks,

Max

[ike251]

I'm having a similar issue.  I have 3 Nest Wifi Pro routers linked throughout our house, the "points" all show "great connection" within the Home app.  When I run a network/speed test from within the Google Home app, the stated download speeds clock in around 90mbs but when I run tests from various laptops on the network, they only indicate a 25Mbs download speed.  I've worked my way through a number of posts with possible solutions but the new Wifi is slower than my original Google wifi.  Very frustrating and feeling like this was a wasted purchase.  I'm frequently having to restart my system to keep performance levels where I'd expect.  GOOGLE, WTF???  So disappointed so far with this new hardware.

[madmaxau]

mine is the same, "great" connections reported by the app.

[ike251]

Follow-up to my previous post as I was going to request a refund and was connected to a Googes agent when I happened upon a very helpful individual within the Networking Tech Support group.  With some digging and sharing of data the support agent determined I had a double NAT situation between my ISPs modem/router and the Nest Pro.  After a little messing around on the modem, it looks like I was able to switch modes and have hopefully resolved this nagging problem.  Obviously, I think it's going to take me a week or two to fully believe this is solved given my previous effort but I'm optimistic thus far.  I'm now seeing the network speeds I'd expect which mirrors the Nest's internal test speeds.  If you want to look a little more to see if this might be something you're struggling with, I've attached a link to Google's tech note.  Hope this helps...someone 🙂

https://support.google.com/googlenest/answer/6277579?hl=en 

[madmaxau]

thanks, i'll give it a go.

[madmaxau]

unfortunately, i don't think i have this problem. The Nest wifi pro plugs directly into the modem and there's no double NAT.

[Apsilon778]

I'd second exploring this as well...misconfigured modem/gateway would not funciton well. 

[Apsilon778]

The upgrade to nest wifi pro is a bit dubious of an upgrade with a 100mbps connection, however with the direction bandwith is going, not a bad investment for the future plus you get the perks of 6E wifi. Do you plan on getting faster internet in the future? 

One thing to highlight is that in a mesh network you will always experience degredation as the signal moves from one point to the next, the points do support wired backhaul if you want to set that up, however that can be a bit messy. you should get about 80% of what you would if it were direct connnect. 

Now here is what I would suggest you do to rule out the mesh system as the bottleneck. 

Following a reboot, unplug your other two points and connect directly to that point.
Does the speed improve? Y/N?
Do you still have your old hardware?
Determine if it is indeed the new mesh system, if you have your old hardware go ahead and compare.

Also you say that your points are 7m apart is a bit far I think....consider moving them closer together as the key is to have the 6E band link with the next mesh point to create that speedy highway.

If the speed does not improve does directly connecting the internet source to a computer or laptop register speeds approximating what you pay for? This is important. 

If the speed is poor , suggest contacting your ISP to see what is going on with your connection and making a log of speed tests on a site such as speedtest.net Ideally over ethernet. 

Let me know if you have any other questions. 

[madmaxau]

Thanks for the suggestions.

I'm upgrading to 1gbps in 2 weeks, just waiting on the connection to my house. But if my points are delivering 10mbps, what the point?

The problem is absolutely the nest wifi 6 pro. If I put the old mesh back it works perfectly, with ~96mbps all over the house.

Resetting the nest pro points seems to give me a a temporary boost (to about 60mbps), but it eventually slow down again to mess than 10mbps. There have been no other devices on the network during these tests.

The points are at most 7m apart, and the old best wifi pont were in the same spots. If I go next to the main point (which connects to the Internet) my speed is fast, but previously it was fast everywhere.

[Apsilon778]

The best I can suggest for you at this time is to return to your normal setup. If you are getting gigbit in 2 weeks I'd suggest  you wait and see how that mingles with your current equipment first and see how much of a bottleneck there is....because from what I'm seeing there is something potentially going on between your device and this shiny new router that isn't working well. 

[Apsilon778]

Oh and let me just highlight how I myself love new shiny networking equipment but to be realistic....it's all overpriced and is quickly replaced with a new standard far sooner than we all would like.

WiFi 7 is being advertised...and nothing supports it lol. 

Be conservative because honestly....wifi still can't beat ethernet.