What do I do if my Google Nest keeps saying connection failed?

[abellaj]

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Original Poster:Daniel Cardona 617

Im trying to connect my google nest to my modem and it doesn’t find a connection when I try to set it up it keeps saying “connection failed.”

[Jeff]

Hi, Daniel Cardona 617.

Thanks for coming to the community with your question. I'm sorry that you're having an issue getting your Nest device to connect to your network. I'm sure that's frustrating. Let's see what we need to do in order to get everything working correctly.

You said that you can't get your Nest to connect to your modem. Could you clarify which Nest device you are working with? Is this the Nest WiFi, a thermostat, or maybe a speaker or display? If you can fill me in on which device we're working with, I can get you squared away.

Thanks.

[Jeff]

Hey, Daniel.

I just wanted to follow up on this and see if you were able to resolve this or to see if you still needed some help here. If you're still unable to get things working, please let me know.

Thanks.

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks