Issue connecting Epson wireless printer to nest

[abellaj]

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Original Poster:Marcus Hahne

I just got a new wireless printer, an Epson WorkForce Pro WF-4740. I was able to connect the printer to wifi using the manufacturer's instructions, and I am able to print wirelessly from one of our computers. However, our other computer shows an error when we try to print from the new printer, despite it being visible on the network and showing as "ready".

I suspect this has something to do with the wifi settings, because the first computer (the one that can print) is connected directly to the modem with an Ethernet cable, while the second computer (the one that can't print) is connected to another router in the nest. The printer is not connected to the network via any cables - just wirelessly.

[Jeff]

Hi, Marcaus Hahne.

Sorry for the issues you're having with your printer setup. There really are few things more frustrating than dealing with a printer that won't work. Let's figure this out and get your devices working properly.

I do have a few questions for you that will help us narrow things down.

• When you say it's connected to a router, do you mean it's connected by ethernet cable to a WiFi point, or is there a second router in your network?
• Does the computer that is failing to print have any issues connecting to any other devices on the WiFi network?
• Can you print wirelessly to the printer using a mobile device?
• Do you get any error messages, or does it just fail to print?

If you could let me know a little more about what's going on with the setup, I'll be happy to help you sort this out. I look forward to hearing from you.

Thanks.

[Jeff]

Hi, Marcus.

I just wanted to check in and follow up real fast to see if you were able to resolve this issue or to see if you still needed some help. If there's more I can do, just let me know.

Thanks.

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks