Any ideas whats up with my Google wifi, google wifi point, and google hub products?

[abellaj]

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Original Poster:Drew Hodson

So I have a lot of google/nest items in my home, and up until a couple months ago I've loved it. Something has changed, firmware or something. A little backstory, I use YouTube tv for my live TV, I use spotify on my wifi points, and I have a google hub to monitor my 3 cameras. So approx 2 months ago I noticed my YouTube TV live would quit playing, it would just show the pause icon. I'd hit play and it would immediately pause again. Same thing with my spotify on the point. It would play fine then it would quit. I would have to do full reboot on my TV and point to get them working again. 

Anyways, tonight I got my point playing some relaxing sounds for my son to sleep, I was watching a show on my TV, and I had my google hub camera on as a baby monitor and all of a sudden my TV show pauses. Well when that happened it cause the relaxing sounds to freeze in the other room, and it sent my hub back to the home screen. I had to go reboot each of these items to get my system running again. 

I have replaced the wifi router (with a new google mesh one), my modem to a netgear 3.1, and even upgraded my internet to 1gig download. So I don't think it's an internet issue, it has to be a nest/google wifi issue. I've tried everything else. Next idea is just getting another router and try it. Has anyone had something like this happen?? It happens multiple times a day

[Jeff]

Hi, Drew Hodson.

Sorry for the issues you're experiencing with media playback on your network devices. I imagine that's quite frustrating to deal with. Your issue is actually part of a current bug that we're aware of and are working on internally. As time goes on, I will keep you updated about what is happening with this. Thanks for being patient as we work to resolve the problem.

[Jeff]

Hi, Drew.

I just wanted to follow up to see if you were able to have any luck resolving this. With recent updates to the Home app and WiFi products, I was hoping you might have seen some improvement. Let me know if you are still having issues with this or if there's anything else I can do to help out.

Thanks.

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks