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For the last few weeks, whenever I use the Home app to view my Nest WiFi settings, the app's "Devices" tab will either display the message "Something went wrong" or, alternatively, a spinning wheel graphic. This means that I am unable to view the list of client devices connected to my Nest WFi network and that I cannot prioritise or pause them.
Sorry for the troubles you're having with the Home app. I'm sure that's quite frustrating. There is actually a known bug right now in the Home app that we have identified and we're working to fix. Thanks for pitching in with your experience as everyone's input is helping us to diagnose and fix the matter.
I will update the thread with more information as I have it. Thank you.
I just wanted to check in real fast to see if we still needed help on this one or if everyone was able to sort out their issues. With the recent update on the Home app, I'm hoping things smoothed out for those who were experiencing issues. If there's anything else we still need here, just let me know.
I have the exact same issue and symptoms as the OP, also using a Pixel 5. Like the OP, listing the devices works fine if I'm not connected to WiFi and using cellular.
I've performed the steps described to help fix the problem, but it did not help.
I will add a couple other observations:
1. Occasionally, the Home app will successfully refresh and display the devices list, but it is very inconsistent.
2. The old, deprecated Google Wifi app doesn't have the issue. It works successfully, reliably, and quickly to refresh and display all Wifi network devices, even when the Google Home app does not. I can quickly switch back and forth between the two apps, and Google Wifi app will always work reliably, whereas the Google Home app gets stuck trying to refresh/display network devices.
3. The iOS version of the Google Home app does work properly in this same use case.
4. This issue seemed to start with the latest major refresh of the Home app on Android.
Here is a video demonstrating the issue, with timestamps/chapters showing the differences between Home vs Wifi app, and cellular vs Wifi, plus one instance where the refresh worked on the Home app: https://www.youtube.com/watch?v=JGZ8krYUI1c