Whole house Wifi dropping daily with nest pro on spectrum

[jsolomon]

My internet has dropped down to 0mbps and laptops can't even find the network almost every day for the past two weeks. Sometimes multiple times per day. 
A quick power cycle on the modem seems to work, no notifications or flashing lights from either the modem or the router. Spectrum says the signal from the modem works just fine, and that I need to request a firmware update. 

[Jperry2]

How have your speeds been? I pay for 500mbps but I’m only getting 96. And EXACTLY 96 every time I test. It wasn’t like this before about two weeks ago. 

[jsolomon]

Speeds have been fantastic, but then the whole system dies until I restart the modem. Now happening multiple times per day.

[LovelyM]

Hello everyone,

Thanks for reaching out and we're sorry for this experience.

A few questions: were there any changes to your network settings? Are you using a modem-router combo? Is there a switch on your network? 

Please make sure that the Ethernet cable connected to your modem and Google Nest Wifi Pro is undamaged and securely plugged in. Give the following steps below a try:

• Ensure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and that the Wifi points are no more than two rooms apart.
• Change your DNS servers to 8.8.8.8 on your primary servers and 8.8.4.4 on your secondary servers.
• Unplug the power from your modem and Google Nest Wifi devices for 2 minutes.
• If you're using a modem/router combo, set it to bridge mode to avoid double NAT issues.
• If the issue persists, try factory resetting your network. Take note that this will remove all network data.

Keep me posted.

Best,
Lovely

[LovelyM]

Hi all,

I'm checking in to see if everyone has already tried the steps I provided above. I'd be glad to hear from any of you, so please tell me if you are still having issues.

Cheers,
Lovely

[LovelyM]

Hey there,

We want to ensure you are all good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Sincerely, 
Lovely

[jsolomon]

Hi! DNS manual entry did help, but still having some issues after plugging the second nest hub in for the mesh network aspect. Any tips?

[LovelyM]

Hi jsolomon,

Thanks for the update! Have you tried performing a power cycle or a factory reset on your Google Nest Wifi Pro devices? You may also turn on the Preferred Activities on the Google Home app. Check out this guide for more information.

Let me know how it goes.

Thanks,
Lovely

[LovelyM]

Hello jsolomon,

I know it has been a while, but I want to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Regards, 
Lovely

[jsolomon]

Sorry - I've been traveling. Will update in a day or two if I've had any other problems, but otherwise working okay. Thanks!

[Alex_S]

Hey there,

Thanks for the update! We will keep this thread open for 3 more days. We wanted to make sure that everything was all set. We’ll look forward to your response.

Best,
Alex

[LovelyM]

Hi jsolomon,

I just want to give you a nudge and see if you've already tried the steps I suggested before.

Sincerely,
Lovely

[jsolomon]

Good to go, thanks for your help!

[LovelyM]

Hey jsolomon,

No biggie! I'm glad that everything worked out for you. Please let me know if you need anything since I'm going to lock this thread within 24 hours. If you have further concerns, please feel free to create a new post.

Thanks, 
Lovely