14150.376.32 has destroyed my wifi network

[ClemmerC]

This firmware update is awful, this seems to be a growing issue here and on Reddit. My wifi connection crashes every 5 minutes. Have tried everything, rebooting network, custom DNS, etc..., except factory reset network. Google Wifi support won't respond to my chats or call back. I would gladly factory reset but I have yet to see a single post where a factory reset fixes this. Has anyone seen or know of a solution to this besides toss the thing out or wait months for a firmware update?

[AndrewD]

This fantastic reliable high performance system was crushed by 14150.376.32 just a terrible failure. My entire family is pissed off and so am I.
When is google going to update this piece of junk they just created. Fix this quickly please or push out the last firmware…

figure it out, the current situation sucks.

[LovelyM]

Hello everyone,

Thanks for reaching out and I'm sorry for this experience.

Please answer the following: when did this issue start? Were there any changes made to your network? Are you using a modem-router combo? What's your network topology?

Please ensure that Preferred Activities is disabled on your Google Home app. Toggle the Nest Wifi Cloud services off for a minute before turning it on. Here's how: in the app, choose Favorites > Tap on Wifi > Select Network Settings > Privacy Settings > Disable Nest Wifi Cloud services then re-enable it > Save. 

You may also check out this article: Fix your Google Nest Wifi or Google Wifi network.

Keep me posted.

Best, 
Lovely

[LovelyM]

Hi folks,

I wanted to follow up and see if both of you are still in need of help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

[LovelyM]

Hey there,

I'm checking in to make sure that you've seen my responses. Please let me know if you have additional questions or concerns before I close this thread within the next 24 hours. 

Thanks, 
Lovely