03-18-2024 05:25 PM
I have 5 total units; 1 main on the modem (FIOS Optical Network) and 4 satellite units. The four satellite units consistently show 'great connection' when I test the mesh periodically.
However, occasionally one of the satellite units goes 'off line' and stays that way for about 1 hour and then comes back online. It's inexplicable to me so I am wondering if anyone here has insight on what causes it?
Thanks.
03-20-2024 10:47 AM
Hi gsgallant,
Thank you for posting. I'm sorry for the inconvenience of your Nest WiFi Pro. Help's here.
You can try the steps below to fix the problem:
Android:
iOS:
If the issue is not resolved, please check to restart the Google WiFi device.
Hope this helps.
Regards,
Byron
03-20-2024 04:48 PM
Seriously? This has been happening every day recently and I'm going to have to do this daily?
03-21-2024 08:44 AM
Hi Arod36,
Thanks for reaching out.
Sorry for the inconvenience. Totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on. Let's give them a try!
Let me know if you need more assistance.
Regards,
Byron
03-21-2024 06:18 PM
Why would I 'forget network' on my iPhone if the problem is that one of my Nest Pro units is going offline (1 of 5 units that I have).
I don't understand how rejoining the network on my iPhone would have any benefit to the off-line Nest Pro unit?
Please explain the reasoning here for you recommendation. Thanks
04-14-2024 05:03 PM
@ByronP
I'm still waiting for a reply here. Your recommendation in this thread doesn't make sense to me and I'm hoping that you can explain more fully why you are recommending that I 'FORGET NETWORK' on my iphone and rejoin considering that the problem I am asking about in the original post is about 1 of my Google Nest Pro routers going offline intermittently.
I believe that solution would not involve rejoining the network from my iphone and that your recommendation is not a solution nor an accurate answer to my question.
Please advise.
04-15-2024 08:06 AM
Hi gsgallant,
Thank you for posting. I'm sorry that the previous steps didn't work for you.
Please contact us to better assist you with your concern.
Here are the steps:
Regards,
Byron