cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Why does one of my Nest Pro units go off-line occasionally?

gsgallant
Community Member

I have 5 total units; 1 main on the modem (FIOS Optical Network) and 4 satellite units.  The four satellite units consistently show 'great connection' when I test the mesh periodically.

However, occasionally one of the satellite units goes 'off line' and stays that way for about 1 hour and then comes back online.  It's inexplicable to me so I am wondering if anyone here has insight on what causes it?

Thanks.

6 REPLIES 6

ByronP
Community Specialist
Community Specialist

Hi gsgallant,

 

Thank you for posting. I'm sorry for the inconvenience of your Nest WiFi Pro. Help's here.

 

You can try the steps below to fix the problem:

 

Android:

  1. Go to Settings > Connections > Wi-Fi.
  2. Tap and hold on the name of the network until the pop-up menu appears.
  3. Tap Forget Network.
  4. Tap on the name of the network and enter the required credentials to reconnect.

iOS:

  1. Go to device settings for Wi-Fi.
  2. Select the SSID of the setup network. Forget this network.
  3. Tap on the name of the network and enter the required credentials to reconnect.

If the issue is not resolved, please check to restart the Google WiFi device.

 

Hope this helps.

 

Regards,

Byron

Arod36
Community Member

Seriously? This has been happening every day recently and I'm going to have to do this daily?

ByronP
Community Specialist
Community Specialist

Hi Arod36,

 

Thanks for reaching out. 

 

Sorry for the inconvenience. Totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on. Let's give them a try!
 

Let me know if you need more assistance.

 

Regards,

Byron

gsgallant
Community Member

Why would I 'forget network' on my iPhone if the problem is that one of my Nest Pro units is going offline (1 of 5 units that I have).

I don't understand how rejoining the network on my iPhone would have any benefit to the off-line Nest Pro unit?

Please explain the reasoning here for you recommendation.  Thanks

@ByronP 
I'm still waiting for a reply here.  Your recommendation in this thread doesn't make sense to me and I'm hoping that you can explain more fully why you are recommending that I 'FORGET NETWORK' on my iphone and rejoin considering that the problem I am asking about in the original post is about 1 of my Google Nest Pro routers going offline intermittently.

I believe that solution would not involve rejoining the network from my iphone and that your recommendation is not a solution nor an accurate answer to my question.

Please advise.   

ByronP
Community Specialist
Community Specialist

Hi gsgallant,

 

Thank you for posting. I'm sorry that the previous steps didn't work for you.

 

Please contact us to better assist you with your concern.

 

Here are the steps:

 

  1. Go to Contact Us (Google Nest Help).
  2. Select an appropriate product or category, type a brief description of the issue, and then click Next.
  3. Click Other, then click Next.
  4. In the Resources section, click Next Step.
  5. Choose to get a phone call, call, or chat with the team, depending on availability in your country.

 

Regards,

Byron