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Why was Google Nest designed this way?!

Community Member

I must be missing something simple because this just doesn't make sense!

I have an existing Google Nest Wifi network that I need to move to another ISP.
WAN connection is currently setup as DHCP which is correct as it is "fed" from a router in bridge mode that puts out internet on a LAN port.

My new provider's modem doesn't work like this and needs the Google router to use PPPoE to log on instead when in bridge mode.

So - how do I configure the Google router to use PPPoE to go online when I cannot configure the router unless it's online?

In summary I cannot access my router on Wifi if it's offline - why?? This is an insane design choice. And is actually a regression from the original Google Wifi app that could do this.


Platinum Product Expert
Platinum Product Expert

WAN change usually requires a factory reset and set up from scratch. Nest Wifi isn't controlled locally/on LAN, but theough Google cloud services. If the Nest Wifi unit can't connect to the internet, the Google Home app can't connect to it.

That being said: I agree.

I don't work for Google.

Community Specialist
Community Specialist

Hi folks,

Thanks for sharing your input, @olavrb.

@j0ng0r, thanks for reaching out. We'll take your thoughts as feedback so we can improve your future experiences. We'd also appreciate it if you could share this directly with our product team using the Google Home app. Here's how


Community Specialist
Community Specialist

Hi j0ng0r,

Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.