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Wi-Fi point keep going off line randomly

Daljinder
Community Member

I have nest Wi-Fi router with 3 WIFI points. My router is always connected to internet but WI-FI points keep going off line randomly 

1 REPLY 1

lusvin
Community Specialist
Community Specialist

Hi @Daljinder,

Thank you for posting in the community. I’m truly sorry to hear that your WiFi points are going offline randomly. Let me help you to solve this situation.

Firstable I would like to ask you some questions to gather more information about the case: 

  • Do you have a modem/router combo from your Internet service provider?
  • How far are the WiFi points from each other?
  • Is there a switch on the network?
  • What troubleshooting steps have you already tried?
  • Is there any special character in your password or network name?
  • Has there been any recent change in your network?

With this information, we will look for the best way to solve this concern. Please keep me updated. 

Best regards,

Lusvin.