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Wi-Fi point setup

Community Member

Cannot get a Wi-Fi point to setup. QR code doesn’t work and the setup code to enter has 8 digits but my setup code on the bottom of my device has 9 digits. Any help would be appreciated 


Platinum Product Expert
Platinum Product Expert

As seen in these older threads:

Try to start the pairing/setup process again. Seems it sometimes wrongfully detects the device as requiring a 9 digit code.

And since iOS is tagged, it's good to know about this iOS troubleshooting guide too:

I don't work for Google.

Community Specialist
Community Specialist

Hi BadgerFan,


This is not the experience we want you to have, let me help you. A few questions: what type of router do you have? Is this the first time setting it up?


It would help a lot if you could first restart or force close the Google Home app and reboot your WiFi router. If needed, reinstall the app and try the setup again. 


Also, see this guide about setup using the QR code.


Keep me posted.


Thanks for helping, olavrb!




Community Specialist
Community Specialist

Hello BadgerFan, 

I'm chiming in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.


Community Specialist
Community Specialist

Hey BadgerFan, 

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.