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WiFi goes down on a schedule that doesn't exist

LMStew29
Community Member

I recently had some issues with my ISP provider,  Verizon FiOS. After resolving those I needed to factory reset my Google Wi-Fi points. I did that, followed the instructions and created a brand new network and painfully reconnected everything in my house from doorbells to garage door openers, hubs, nest, minis, switches, lights, etc. On my previous network, I had a schedule where all the kids devices would pause the Wi-Fi connection from 10:30 p.m. till 7:00 a.m. it was only the kids device. On my new network I have no family Wi-Fi set up. I have no downtime schedules. I have no groups of devices. It is all the devices connected to the Google Wi-Fi network. Here is the interesting part, every device in my house, even ones that were never part of the downtime schedule all go down at 10:30. The doorbell, the hubs, the nests and even in the Google home app it says my Wi-Fi points are on but zero devices are online. I tried reaching out to Google for support, however their support was less less than stellar and basically told me to reset everything yet again. I'm on my third new network and it's doing the same thing. If you're wondering, I have also uninstalled and reinstalled the Google home app signed out of everything and then reconnected as well 

Has anyone experienced a similar issue and been able to overcome it? At this point it looks like I either have to live with connecting everything directly to my FiOS router and dropping Google entirely. I'm hopeful that somebody else knows where this magic setting is that keeps shutting off the internet at a certain time in my house because their support team doesn't seem to know! 

Thanks in advance for all your insight, it's driving me bonkers and I just can't create another network for the 4th or 5th day in a row!!

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi LMStew29,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the schedule that you have for the kids devices that are connected to the WiFi. I understand that you did a factory reset of the Google WiFi points and connected all your devices again. But don't worry; help is here. I just need to ask for some information to provide the best assistance:

  • Did you try to delete and create the routine?
  • Are all the devices added to the routine that goes down at 10:30?
  • Did you receive an error message on the Google Home app when you checked the routine?
  • Please send a picture of the error message if you have it.

Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny