WiFi mash system problem with connection

[PvA1]

Hello,

i have a 2000sqft apartment with a WiFi mash system. The Router and 3 satellites.

on a daily bases I can’t surf and don’t have connection to the internet! I’m connected to the WiFi network but I can’t surf or use the network printer. So I will unplug 2 or all 3 satellites and after a reboot of them, everything works fine! 

any idea or advice? 

[Jaymerr]

Yes, same situation. Router plugged directly to the modem. Randomly stops sending signal on a regular basis 

[Jhonleanmel]

Hey PvA1,

I’m sorry for the inconvenience this may have caused — let's see what's going on. 
 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

1. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) 
2. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
3. Unplug the power from your Google Wifi devices for 2 minutes.
4. If the issue persists, try factory resetting your network.
    

Let us know how it goes.
 

Best,

Mel

[Jhonleanmel]

Hey PvA1,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Thanks, 

Mel

[Jhonleanmel]

Hey PvA1,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel