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WiFi modem flashing red unable to connect to router.

Marine220
Community Member

I noticed the router flashing red/orange.  I disconnected the modem and router.

I plugged in modem and it is now flashing red/orange too.  I haven’t plugged in router yet.

30 minutes, light on router still flashing.

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hey, Marine220.

Sorry for the issues you're having with your router. That sounds like a frustrating thing to be dealing with, but we can definitely sort this out and get you working 100% again.

This article here shows what the status lights mean: https://bit.ly/2Z0wQcl.

If you are using the Google WiFi, red is an indication that there's a problem with the point itself, while orange indicates that there's a problem with your Internet connection coming into the router or point. Can you let me know if we're dealing with the Google WiFi or the Nest WiFi router and points?

I look forward to hearing from you. Thanks.

Marine220
Community Member

I'm sorry I didn't see your response.  It seems it was Google fiber that was out for a number of hours and went back on its own.  They actually sent me a notification and a $.95 credit (whoopee).  

Thanks for your response and assistance.  I will use this site again if I have any future problems.

Sincerely 

Jeff
Community Specialist
Community Specialist

Hey, Marine220.

Thanks for the update! I'm glad things worked out for you. As we have our answer here, I'm going to go ahead and close up the thread. If you need anything else, feel free to open up a new conversation.

Thanks!

Jeff
Community Specialist
Community Specialist

Hi, Marine220.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.