Sorry for the issues you're having with your router. That sounds like a frustrating thing to be dealing with, but we can definitely sort this out and get you working 100% again.
This article here shows what the status lights mean: https://bit.ly/2Z0wQcl.
If you are using the Google WiFi, red is an indication that there's a problem with the point itself, while orange indicates that there's a problem with your Internet connection coming into the router or point. Can you let me know if we're dealing with the Google WiFi or the Nest WiFi router and points?
I look forward to hearing from you. Thanks.
I'm sorry I didn't see your response. It seems it was Google fiber that was out for a number of hours and went back on its own. They actually sent me a notification and a $.95 credit (whoopee).
Thanks for your response and assistance. I will use this site again if I have any future problems.
Thanks for the update! I'm glad things worked out for you. As we have our answer here, I'm going to go ahead and close up the thread. If you need anything else, feel free to open up a new conversation.