WiFi points dropping after two days

[hoella]

Hello,

Our mesh WiFi points have started dropping connection to the Google Wifi router after two days. 

We have gone through all the troubleshooting steps, but nothing works except a factory reset of the network. Each time I do a factory reset, I add our WiFi points back to the network, and mesh tests show a great connection at each point. However, after two days, the WiFi points suddenly no longer can connect to the network. This has now happened three times in a row - every time, two days later, the mesh WiFi drops. We can still get a WiFi signal from the router each time, just nothing from the WiFi points.

I reached out to Google support directly but they were not helpful. Has anyone else experienced this?

[EdwardT]

Hi hoella,

Thanks for reaching out. I'm sorry to hear that you're having issues with your Google Wifi. I'd love to know more about this. Could you share the case number of your interaction with our team so we could check all the steps that you've tried?

Thanks,

Edward

[hoella]

Case ID was 1-9014000032880

[EdwardT]

Hi hoella,

Thanks for the response. I'd love to know more about this and I have a few questions:

• What's the light status of the child points when they drop?
• Are they broadcasting the setup network name?
• Are there any devices near the points that could cause interference?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi hoella,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi hoella,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward

[hoella]

We replaced the router and the mesh network isn't dropping anymore. The router was still broadcasting WiFi, and we could connect to it from our phones/laptops. But for some reason the mesh network was gone. Once the mesh network dropped, the light would start flashing white like it was asking us to set up the WiFi network again. We didn't have time to figure out the problem as it just kept happening, so we just replaced the router.

[EdwardT]

Hi hoella,

Thanks for the response. I'm glad to hear that it's no longer dropping after replacing the router. Please observe it for now and let us know if you have questions.

Thanks,

Edward

[Jeff]

Hi heolla,

I just wanted to check in to see if you were still seeing a steady connection. If things are looking good still, we can mark this one as resolved. If you've had any problems, just let us know.

Thanks,

Jeff

[hoella]

Yes, our connection is now stable. There was some issue with our router that a factory reset wasn't solving. Replacing it with a new router resolved our issue. This can be closed.

[EdwardT]

Hi hoella,

Thanks for the update. I'm glad to hear that everything is working now. , I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward