WiFi weak signal strength

[Mykey38]

My mesh WiFi has been working fine until about 3 months ago when my previously strong signal between points started to drop to weak and now all points are reported as the same.

My Sky TV continually drops signal causing the audio to drop out.

Do I need to bite the bullet and just buy something that works?

[Alex_S]

Hi Mykey38,
 

I know how it feels when something isn’t working the way it should — let's further look into it.
 

Kindly provide some details:
 

• Are you using a modem and router combo?
• How many Google Nest Wifi points do you have?
• Are all devices affected, wired and wireless?
• What are the troubleshooting steps you’ve tried?

I’ll look forward to your response.

Warmly,
Alex

[Alex_S]

Hi Mykey38,
 

I'm jumping in to ensure everything is good here. Have you seen my last response? Let us know of the answers so we could take a closer look at them.

Best,
Alex

[Mykey38]

Hi I removed 2 wifi points to leave just 3. One is hard wired and the other is connected to the router but the last one is just a wifi points and despite it showing as good connection in the home app drops off the network still on occasions 

[LovelyM]

Hey Mykey38,

Please try interchanging your Google Wifi with one of your other devices and making it the main router. Make sure that the Ethernet cable that you are using from the modem to your router is not damaged and is plugged in securely. 

Keep me posted.

Thanks,
Lovely

[Mykey38]

A quick update. This evening the TV which is connected via Wi-Fi started buffering and then failing when watching Netflix. Switched to Apple TV and had the same problem.

Removed the hard wired Wi-Fi point and mesh connection on the two left was weak so have reinstated it.

Have reset the Google Wi-Fi router and it looks like this has solved the problem briefly.

Google Wi-Fi has worked flawlessly for 4 years, no tweaking or messing, now it seems I am having to check the connections every other day. 

[LovelyM]

Hey Mykey38,

We appreciate the update and we're sorry for this experience. Please try changing the Wi-Fi password and see if that improves your connection. Also, did you factory reset your Google Nest devices by following the steps on this link? If not, go ahead and perform the steps to configure your mesh network again.

Awaiting for your response.

Cheers, 
Lovely

[Alex_S]

Hi there,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Alex

[Mykey38]

Not yet, I will try at the weekend and update after 

[Alex_S]

Hello Mykey38,
 

Got it. I’ll keep this thread open and wait for your update.

Sincerely,
Alex

[Alex_S]

Hi Mykey38,
 

I wanted to follow up and see how it goes.

Regards,
Alex

[Mykey38]

Yes have followed the steps this morning and it appears to be ok, but it's a very small sample size

[Mykey38]

So it's be working fine until tonight and it's been flakey, checked the mess connection and the hubs which aren't connected by Ethernet have dropped from great to weak.

Its not fit for purpose at this point.

[LovelyM]

Hey Mykey38,

Thanks for the additional information. Please fill out this form so we can give you the right level of help. Let me know once you are done.

Sincerely, 
Lovely

[LovelyM]

Hello Mykey38,

Did you happen to get that form filled out? Let me know if you have questions about it.

Regards, 
Lovely

[LovelyM]

Hi Mykey38,

I know it has been a while, but I want to ensure that everything is covered. Please submit the form so we can reach out to you. 

Cheers,
Lovely

[LovelyM]

Hello Mykey38, 

I haven't received any updates from you. If you are still having issues, feel free to create a new post and we'll be happy to give you further assistance.

Thanks, 
Lovely

[Mykey38]

Sorry, I have had to hard wire 2 out of the 3 points which does give a level of service but it's not 100% even now with drop outs still occuring. Not sure what has happened as these were rock solid for 3 years.