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Not getting full speed on Google wifi

jimlad
Community Member

Hi everyone.  I just replaced my internet from a 250mb service to a 900mb service 

I have one wired PC using a cat5e cable.  If I plug that said cable direct into new connection and then my PC I get the full 900mb 

If I use the same cables via Google wifi (gen 1) I am maxing out at 500mb 

Any thoughts on this ? Do I need to change anything?

 

28 REPLIES 28

Brianm
Community Member

jimlad
Community Member

Oh shame, I was hoping for a quick fix. 

Brianm
Community Member

Yes we all do, but it's been way over a year and Google is still selling half baked routers. So I hope they will fix it, but no indications that they will

jimlad
Community Member

i am quite new to this, is it worth me opening a support case with Google?

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear that you're having issues with the speed of your Google Wifi. I'd love to know more about this. To isolate the issue, is this isolated to your computer or are you also seeing this speed on Wifi devices? If you haven't yet, please try the troubleshooting steps on this link.

 

Thanks,

Edward

jimlad
Community Member

"The internet speed from your provider may be currently slower than expected. Test your internet speeds. If the results are less than you expected, contact your ISP"

 

This step sums it up in a nutshell. The speeds are fine 900mb down and up, then I attach Google wifi and it drops to 500mb 

EdwardT
Community Specialist
Community Specialist

Hi jimlad,

 

Thanks for the response. Just to clarify, where are you getting this message? Also, are you getting the same speeds on your Wi-Fi devices?

 

Thanks,

Edward

Brianm
Community Member

Just checked via fast.com and same distance from both routers (they are next to eachother). First original router: 880mb. Secondly the Google router: 170mb.

This isn't just a bit slower.

EdwardT
Community Specialist
Community Specialist

Hi Brianm,

 

Thanks for the response. To isolate the issue,  to change DNS servers, and toggle cloud services. This can help in several ways, by connecting to a closer or more optimized DNS server. You can follow the steps below to toggle the cloud services:

 

  • Tap the WiFi icon.
  • Tap Settings.
  • Select Privacy settings.
  • Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Let us know how it goes.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Brianm,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Brianm
Community Member

Hi,

Nope didn't solve anything. Still having max half the speed, but in most cases just a fraction.

So I'm very keen in other solutions. 

I can only assume: 1, everybody has this problem and it is a faulty device(s) from day one or 2, only a portion has this problem and Google should replace those with problems.

Thanks, Brian

EdwardT
Community Specialist
Community Specialist

Hi Brianm,

 

Thanks for confirming. We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Brianm,

 

I'm checking back in. How's it going? Were you able to fill out the form? Let us know if you have other questions and we'd be glad to help.

 

Thanks,

Edward

Brianm
Community Member

Hi Edward,

Yes I filled in the form. But this is really not okay.

I have 1.000 broadband (if I sit 1 meter away from the router I have 986 when checking via fast.com). My Google app says I get between 300 and 500. And when I sit at the same location (the main Google router is next to the one from my provider. And check the speed via fast.com I get only 440.

But if I go to an other Google point (10 meters away from the main point and a green connection in the Google app) I only get 60!!!

So I lose half of my speed by connection the Google WiFi router and at any other Google mesh point it drops to only 60 out of the available 1000. That is just 6%. 

So I really need a solution because this is very very frustrating.

Thanks Brian 

EdwardT
Community Specialist
Community Specialist

Hi Brianm,

 

Thanks for the response. For some reason, we can't find your form. Could you fill it out again and include the link of this thread?

 

Thanks,

Edward

Brianm
Community Member

Hi EdwardT,

Yes I just submitted it again. Let me know if you can('t) find it.

Cheers, Brian 

EdwardT
Community Specialist
Community Specialist

Hi Brianm,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

 

Thanks,

Edward

Brianm
Community Member

Me too, so I don't know what you mean. But if you know how, than I will do that too 

JensenFarm
Community Member

exact same situation and setup, only im getting 200-300 max  when connected to google wifi 

JensenFarm
Community Member

is this issue confirmed with nest wifi or nest wifi pro?

LovelyM
Community Specialist
Community Specialist

Hey Brianm,

We can help troubleshoot the issue with your Google Wifi devices to resolve your issue. If you've already tried contacting us before, please provide us with your case number so we can give you the right level of assistance.

Thanks,
Lovely

LovelyM
Community Specialist
Community Specialist

Hello everyone,

@JensenFarm, thanks for reaching out and I'm sorry for this experience. Please check if the Ethernet cable that you are using is securely plugged in and undamaged. Give the steps below a try:

  •  Ensure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and that the Wifi points are no more than two rooms apart.
  • Change your DNS servers to 8.8.8.8 on your primary servers and 8.8.4.4 on your secondary servers.
  • Unplug the power from your modem and Google Nest Wifi devices for 2 minutes.
  • If you're using a modem/router combo, set it to bridge mode to avoid double NAT issues.
  • If the issue persists, try factory resetting your network. Take note that this will remove all network data.


Let me know how it goes.

Cheers, 
Lovely

Brianm
Community Member

I've already tried this. But it's been years now and I have already purchased another mesh wifi. Google's systeem is just rubbish out of the box. No fix, no answers, no compression, no nothing.

It's just a shame.

Rob_Burns
Community Member

I'm having the same issue.  Google WiFi which is connected directly to my modem reports 520Mb download, 820Mb upload and yet my Linksys router (bridge mode) which is connected to the Google WiFi via ethernet is getting 900Mb both download and upload.  Which mesh system have you swapped too please?

Brianm
Community Member

I have a 1.000mb connection, got less then half with Google connected. And at the 2nd mesh point less than 100mb, all at close range.

 

I went for the Orbi Pro WiFi 6 Tri-band Router. Not too friendly on the software side, but when it works, it works. There are probably better/less expensive alternatives, but I was so fed up with the Google system, that I just wanted something that worked.

Google is very good on software, but we shouldn't buy their hardware... Ever.

Rob_Burns
Community Member

Thank you 🙂

LovelyM
Community Specialist
Community Specialist

Hi folks,

@Brianm, we're sad to see you go. We hope we can make it up to you in the future.

@Rob_Burns, if you haven't already, please try the troubleshooting steps I provided above. Let me know if the issue persists. 

Regards,
Lovely

Brianm
Community Member

You can still make it up, by buying back/compensating for the faulty devices.