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WiFi working but not online in Google Home app

sduyvo
Community Member

My wifi seems to be working fine, speed test app reporting 100/20 on my phone, but the Google Home app says my network is offline. I've restarted my phone to reboot the app but do I need to rush my network and restart the Nest Router too?

2 ACCEPTED SOLUTIONS

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Saying this, clearing the cache for your Google home app would be a good idea as well since your wifi seems to work, it may just be an app issue.

View solution in original post

sduyvo
Community Member

That did work, just had to wait for the next morning when internet access demand had waned. 😉

View solution in original post

7 REPLIES 7

olavrb
Platinum Product Expert
Platinum Product Expert

A reboot/ power cycle of the main Nest Wifi puck usually solves it.


I don't work for Google. I'm here to help and learn more.

sduyvo
Community Member

That did work, just had to wait for the next morning when internet access demand had waned. 😉

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Saying this, clearing the cache for your Google home app would be a good idea as well since your wifi seems to work, it may just be an app issue.

How do I go about doing that next time? (I have "faith" this isn't a one off...)

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb and Ashepherdson, thanks for the help as always!

 

@sduyvo, I'm glad to hear that your Google Home app is now working fine with your Google Wifi devices. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi sduyvo,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi sduyvo,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward