Hi there, I have a nest wifi mesh network. Router + 1 point. It's worked flawlessly since day 1. (Feb 2021). However, I woke up this AM, and my wife noticed the wifi was offline. I'll preface my troubleshooting effort in that I have a 11 years of ICT experience & 7 years of academia, including a Computer Science Degree & a Masters in Cyber Security.
I've spent 5 hours troubleshooting. Restarting everything, going through the troubleshooting help pages, connecting with ethernet to rule out any signal issues, troubleshooting 3rd party router, including a complete factory reset of the nest router itself.
When attempting to start from scratch after the reset, I'm meet with the message below. I've also made sure that my home app is update-to-date.
Banging my head off a wall here... I suspect the device, while still receiving power, is simply no longer working. Please do you have you any additional advice? I believe it will likely need to be replaced with a new unit. It fails time and time again at step 13 on this article
Thank you in advance for your assistance.
Hey, Philbob and aaronaus.
Sorry for the issues you're having with your network. I know that's a frustrating thing to deal with. This is actually an emerging issue and it's something we're working on internally for a fix. As information about the issue comes out, I'll update the thread here with what I know and with any solution to resolve this. In the meantime, if anything changes on your end, please feel free to update things here as well.