Wifi Speed issues

[GuySapir]

Hi 

I know this issue has been raised several times. But i couldn't find a solution that worked for me.

I own the Google mesh WiFi  for several years. I had a 200mbps ethernet and noticed that I cant get my wifi to get more that 100mbps. it is mostly around 60mbps. I thought that was normal for wifi to be slower than the ethernet so I left it as is. Now I have upgraded my ethernet to 1000mbps and still getting the same disappointing results. it never goes over 100mbps usually at around 60. to be clear the connection betwen the units seems OK and I'm getting consistent results in the remote units and in the ine directly connected to the router. The router (the internet supplier router not the google) by the way emits wifi at close to 1000mbps but only for a short distance.

To recap, I'm getting slow internet even from the main google unit connected directly to the ethernet.

I have already chaged several cables and now using brand new CAT7 cables.

I tried moving the unit away from the routers wifi by hard wire connecting it in the distant location. 

I have reset the unit and established a new network. Nothing seems to help.

With the Home app speed test I'm getting the following readings:

Download - at the ethernet speed usually over 500mbps

Upload - always below 100mbps 

But the wifi readings are always below 100mbps.
Any suggestion not yet tried?
Thank you 
Guy

[78912]

Are the wifi points hard wired or are they connected via wifi only? Wifi only you may loose about half bandwidth to the backhaul function, that's why when possible hard wired is the way to go. Also I've notice that Google wifi systems throttle speeds. Do a speed test with your phone or tablet. Do one test as is, then go into the GH app and set the phone or tablet as a priority device and redo the speed test - do you get the same numbers or are they better?

[GuySapir]

Thank you for responding. I did not hard wire the other units as the issue is the same with the main unit that is hard wired to the ISP router. I get similar results in the remote units as the connection is good. Prioritizing my iPhone did not make difference.

[ErrplainJ]

I've been experiencing the same for the past year and a half. I have replaced all the cables in my home and have tried repositioning the routers and access points multiple times. I have verified that my gig connection to the home is rock solid and I still cannot get speeds faster that 360mbps when I'm upstairs, right next to a router, downstairs I get roughly 100 mbps to 150 mbps.  I have 2 routers hardwired and 3 access points for a 2500 sq ft home, 2 story home. They really only perform ok when they are very close to each other and in a  line of sight configuration. Even then, I have never seen speeds higher than 360 mbps with these routers. I went back and forth with a switch in the setup and even changed switches a few times. I've come to the conclusion that this is happening because, for lack of a better term, the google router is stuck broadcasting in 2.4 ghz and I'm pretty much screwed because we are not allowed to login and change that. I recommend going with another router setup entirely. My single ASUS router performed beautifully for years before giving up the ghost. Im going to try either another ASUS or a Netgear mesh setup so I can force a 5ghz connection, these google routers are junk and the support is non existent. What a waste of $$$.

[GuySapir]

Thank you for sharing. I wish I could surf at 360mbps 😪

Mine is stuck at around 60mpbs and I'm talking on the unit that is directly wired to the modem.

[Jeff]

Hi GuySapir,

Sorry about the speed issues you're having. I know that's a frustrating issue to deal with on your home network. I'll be happy to look at this with you. Thanks for the info you've already provided. I have something for you to check real fast and then we can pick up troubleshooting steps from there. In your advanced network settings, do you have IPv6 enabled? If so, can you disable that and see what impact it has on your speeds? Let me know what you find out there and we'll continue based on what we find.

Thanks,

Jeff

[ErrplainJ]

Hello,

I’ve actually tried this on a number of occasions. Nothing seems to work. The only thing that seems to improve performance is putting all of the points near the router. Way to close for it to make any sense. Also, when I do this I might see consistent speeds around 350-450 mbps, and that’s on a gig service plan. However, when I do this, any other place other than my kitchen and living room get speeds that are just pathetic. I’ve just given up on hoping Google made something worth all the money I threw away on this system. 

[Jeff]

Hi ErrplainJ,

Sorry to hear that you've had performance issues as well. Have you experienced speed issues, connection issues, or a mix of the two? If you're interested in troubleshooting this, I'll be happy to work with you on this.

Thanks,

Jeff

[Jeff]

Hi ErrplainJ,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[EdwardT]

Hi ErrplainJ,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[ErrplainJ]

Hello, yes I’ve seen the response. I don’t mind troubleshooting this. 

[EdwardT]

Hi ErrplainJ,

Thanks for the response. I'd love to know more about this. To isolate the issue, could you try disabling the preferred activities and let us know if there are any changes?

Thanks,

Edward

[ErrplainJ]

I did that, no changes. I also experimented with turning off my WiFi from my phone and turning it on right next to the router. I immediately get connected to the 5ghz network and as soon as I walk away, it reverts back to 2.4ghz and I am back to less than 80mbps. Keep in mind, I did this will two routers, and 3 access points all within 25ft of each other. I have an iPhone and a MacBook Pro. My MacBook consistently stays on 5ghz but none of the iPhones in my home do. Maybe it’s just a Google/ Apple thing and I’ll never see faster speeds with this system. 

[Jhonleanmel]

Hey folks,

@EdwardT and @Jeff, thanks for the helpful responses.

@ErrplainJ, thanks for getting back to us and sorry for the delay. Chiming in to ensure everything here is good.

Give these steps a try:

1. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
2. Remove any special characters in your network name and password.
3. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
4. Unplug the power from your Google Wifi devices for 2 minutes.
5. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[Jake]

Hey all,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[GuySapir]

Thanks all.

I did all that was suggested.
The system currently work.

Not great performance. Google WIFI is now the only router.
WIFI speed is OK only at the main unit.
Overall speed was reduced by half.
However. at least I have one working environment.

[ErrplainJ]

I also did as suggested. Performance is much better but still far below what I expected. At this point I’m most likely replacing my setup with something else. Maybe the new Nest router will perform better or I may have to go with an Asus or Netgear setup. 🤷🏻‍♂️ Thanks for the support. 

[Jhonleanmel]

Hey folks,

Thanks for getting back to us and for doing the steps, @ErrplainJ and @GuySapir.

Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[ErrplainJ]

Performance is better overall but I’m still disappointed with the speeds. Im probably going to lower my internet plan to 400 mbps since that’s all I get with a 1gb connection to the router anyway. Signal strength and stability are great though. 

[Jhonleanmel]

Hi ErrplainJ,

Thanks for getting back to us. I'm glad that your network is performing better. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi ErrplainJ,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi ErrplainJ,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel

[GuySapir]

Thank you for your concern.
I think I pushed the system to its limits. WiFi Speed is below 100 out of a plan of 1GB.

Ethernet reduced to about 450.

Very disappointed but don't believe it could be further improved.

Thanks a lot 

[Jhonleanmel]

Hi GuySapir,

Thanks for getting back to us and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[GuySapir]

Thank you . I filled the form.

[Princesss]

Hi GuySapir,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[ErrplainJ]

Nest WiFi Pro was just announced. I suspect all the failures of the current Nest routers will be taken care of .🤷🏻‍♂️ I’m just not pleased with these routers. 2+ years of trying to make it better. I’ve never had this much trouble with anything else and held on this long. I just really expected better quality from  NEST/Google. I’m all done here. 

[Jhonleanmel]

Hi ErrplainJ,

Thanks for your patience and interest with the Nest Wifi Pro. If you're still in need of any assistance, feel free to let us know.

Best,
Mel