cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Wifi button missing on Google Home app

geemdee
Community Member

Hi there, when I go on to my favourites tab, I can't see the wifi icon.

I'm wanting to see my kids activity and be able to isolate and disable their wifi when needed, help!

Cheers

1 Recommended Answer

olavrb
Platinum Product Expert
Platinum Product Expert

Make sure you're logged into the Google Home app with the Google account that set up the Nest Wifi units initially, or with a Google account that has access to the Google Home home where the Nest Wifi units were added to:

https://support.google.com/googlenest/answer/9155535?hl=en

 

Try to force close the Google Home app, delete app cache and open the Google Home again. If that makes no difference, try to uninstall the Google Home app and reinstall it again; Google Home data is tied to a Google account and will come back once you log in.

 

I've read in the past that performing a Google account "security checkup", which can make you remove "Nest" from "Third-party apps & services" ( https://myaccount.google.com/connections ) can cause devices to disappear from the Google Home app. If you recently did a Google account security check; this could be related.

https://www.googlenestcommunity.com/t5/Nest-Wifi/x/m-p/198228#M20890

 

Last resort is to factory reset all Nest Wifi units using the physical button ( https://support.google.com/googlenest/troubleshooter/13816290?hl=en ), then set up the network from scratch ( https://support.google.com/googlenest/answer/7183148?hl=en ). If one reuse the network name (SSID) and password all devices will reconnect automatically.


I don't work for Google.

View Recommended Answer in original post

2 REPLIES 2

olavrb
Platinum Product Expert
Platinum Product Expert

Make sure you're logged into the Google Home app with the Google account that set up the Nest Wifi units initially, or with a Google account that has access to the Google Home home where the Nest Wifi units were added to:

https://support.google.com/googlenest/answer/9155535?hl=en

 

Try to force close the Google Home app, delete app cache and open the Google Home again. If that makes no difference, try to uninstall the Google Home app and reinstall it again; Google Home data is tied to a Google account and will come back once you log in.

 

I've read in the past that performing a Google account "security checkup", which can make you remove "Nest" from "Third-party apps & services" ( https://myaccount.google.com/connections ) can cause devices to disappear from the Google Home app. If you recently did a Google account security check; this could be related.

https://www.googlenestcommunity.com/t5/Nest-Wifi/x/m-p/198228#M20890

 

Last resort is to factory reset all Nest Wifi units using the physical button ( https://support.google.com/googlenest/troubleshooter/13816290?hl=en ), then set up the network from scratch ( https://support.google.com/googlenest/answer/7183148?hl=en ). If one reuse the network name (SSID) and password all devices will reconnect automatically.


I don't work for Google.

geemdee
Community Member

thank you for responding, I think I will have to factory reset as nothing else works 😔