Wifi calling

[Daylansolutions]

I just installed a Google mesh network for my wifi and now my wifi calling with Verizon is not working. "Is there a setting I'm missing?

[EdwardT]

Hi Daylansolutions,

I'm sorry to hear that you're having an issue with your Verizon WiFi calling feature. I'd love to know more about this, and I have a few questions:

• Is this the only service you're having an issue with?
• Are there any other devices that use Verizon WiFi calling? If so, are you experiencing the same issue?

Looking forward to your response.

Thanks,
Edward

[Jeff]

Hi, Daylansolutions.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Daylansolutions]

Hi Jeff

I responded to Edward but don't see my reply now.

• Is this the only service you're having an issue with? YES
• Are there any other devices that use Verizon WiFi calling? If so, are you experiencing the same issue? ONLY OUR 2 CELL PHONES

Once we switched our router to the Google mesh network the phone shows that we are connected to the wifi but the wifi calling is not working. Not just weak but NOT working. If our cell service (Verizon) is weak a call cannot be made.

thanks so much

[Jeff]

Hey, Daylansolutions.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

[Jeff]

Hey, Daylansolutions.
Just to give you some more info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

[Jeff]

Hi, Daylansolutions.

It's been a while since we touched base. I wanted to see if that update came through for you or to see if you're still waiting on that. Let me know if you have seen any changes in your situation.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks