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Wifi mesh point dropping connection randomly.

Jeff_t39
Community Member

The past few months we have noticed points randomly going offline.  Recently it appears all 5  of my points are dropping to the extent we have no wifi at all.  Extremely annoying and don't see any firmware support based on the comments enclosed.

6 REPLIES 6

Atropino
Community Member

Same here. From ten days I'm experiencing random offline point and it's really annoying. I have 3 points

em1n3em
Community Member

Same here, it is so frustrating because I have done a lot of research about this issue and it seems to be a problem with Google's firmware, meaning that there is simply nothing I can do until the next firmware is rolled out. I've been experiencing this on and off for months and recently it disconnects multiple times daily, Tried factory resetting and more and there doesn't seem to be a fix at the moment 😕 Apparently contacting Google help doesn't do much either, according to other forums/users. 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Wifi points going offline. I'd love to know more about this and I have a few questions:

 

  • What's the light status of the Wifi points when they go offline?
  • How far are the Wifi points from each other?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

 

Jeff
Community Specialist
Community Specialist

Hi, all.
I just wanted to jump in real fast to see if everyone saw Edward's reply and to see if you had that info for us. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

Jeff
Community Specialist
Community Specialist

Hi again, Jeff_t39.

I'm just following up again to see if you were all set or if you still needed some help here.

Thanks,

- Jeff