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Wifi points unable to connect

Community Member

After a home remodel, I am trying to reconnect my 2 wifi points to Google Home. My new Pixel 6 Pro cannot read the QCR code on the devices and the setup codes are 1 digit longer than the default so I cannot add them manually.

Only had them 1 .5 years!! Was this a waste of money?


Platinum Product Expert
Platinum Product Expert

I've read that there has been some problems setting up Google Home devices with Pixel phones. Which is madness, as Google owns all devices involved.

Can you try the Google Home app from a different phone or tablet? Android, iOS, iPadOS.

About the setup code: It should be there. It's hard to see as it's engraved into the rubber ring, and parts of it might be under a sticker.


I don't work for Google.

Community Specialist
Community Specialist

Hey all,


Thanks for the help, olavrb.


NashvilleSpokes, chiming in to see if you still need assistance with this. Were you able to set up your Google Wifi points using another device? Let us know if you have additional questions ―we’d love to help.



Community Specialist
Community Specialist

Hi folks,


I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.




Community Specialist
Community Specialist

Hey everyone,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.