08-31-2022 07:17 PM
Hello, I have 1GB speeds through my ISP (Frontier). I currently run the Google wifi mesh system (only 2 points). I am unable to get the desired speed (still sitting <500mbps). I have done a factory reset and that did not help. Any advice? I have also tried to log onto the Router LAN IP, but it brings me to the google help page.
09-06-2022 05:25 PM
Hey PrinceAli07,
Thanks for reaching out — let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? Have you tested the speed directly from your ISP router?
Give these steps a try:
Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.
Let us know how it goes.
Best regards,
Mel
09-09-2022 07:53 PM
Hi PrinceAli07,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
09-11-2022 11:47 AM
Hi PrinceAli07,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Mel