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Wifi troubles

Georgepetro
Community Member

My Wifi is inconsistent when I connect through the Google Nest.  When connect directly to the modem or my main Google pod the speed and consistency is very good.  Once I start using the nest, as I move around my home , the speed, strength and consistency deteriorate considerably.   Any suggestions.

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hi, Georgepetro.

Sorry to hear that you're having issues with your network. That sounds quite frustrating. Let's take a look into things and get this sorted out. I have a few questions to help us narrow in on a fix.

  • When you connect directly to the modem, is that through ethernet, or do you have another wireless network going?
  • When you run a mesh test in the Home app, what are the results for connection strength?
  • Do you see speed fluctuations when staying put, or mostly just when moving around?
  • How many points do you have on your network?

If you can give me a few more details, we can get this worked out for you. I look forward to hearing from you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Georgepetro.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks