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Wiifi dropping constantly

Sapasa108
Community Member

It looks like the Google router does not have an extended life span.  It constantly drops connection and i am constantly resetting the modem and router.  Google will not replace their faulty router since I am out of warranty unlike my internet provider who gave me new modem - just to eliminate the possibility of the modem being the problem. 😖 

1 ACCEPTED SOLUTION

olavrb
Gold Product Expert
Gold Product Expert

Buy a new one to see if it makes any difference. If yes: Keep it. If no: Return it.

Could you tell us more about your setup? Just to check if theres any obvious reasons for instability. How is everything connected, wires vs. wireless backhaul, what exact devices, double NAT or not, is modem also broadcasting W-Fi etc.


I don't work for Google. I'm here to help and learn more.

View solution in original post

10 REPLIES 10

olavrb
Gold Product Expert
Gold Product Expert

Buy a new one to see if it makes any difference. If yes: Keep it. If no: Return it.

Could you tell us more about your setup? Just to check if theres any obvious reasons for instability. How is everything connected, wires vs. wireless backhaul, what exact devices, double NAT or not, is modem also broadcasting W-Fi etc.


I don't work for Google. I'm here to help and learn more.

Sapasa108
Community Member
Hi olavrb.  Thanks for your reaching out.   Wiifi keeps dropping. Everything is connected via wires. The modem‘s coaxial cable is connected to the Google router. I have to Google assistants, a mesh point and google display.  
 
Thanks 

Sapasa108
Community Member
Hi olavrb.  Thanks for your reaching out.   Everything is connected via wires. The modem‘s coaxial cable is connected to the Google router. I have to Google assistants, a mesh point and google display.  
 
Thanks 

Sapasa108
Community Member

The modem is not broadcasting the Wi-Fi. It is the router.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@Sapasa108, I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this. Could you tell us the light status of your Google Wifi device when the internet drops?

 

Looking forward to your response.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, Sapasa108.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Sapasa108.

I'm checking in once again to see if you're needing any more input on this here. Hopefully things have sorted out for you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

Kkessler85
Community Member

See thread below and good luck. 

I Chased my nest wifi issues for months. It's the Nest wifi router. My 1gb internet service was absolutely unusable on this router and it started 4 or so month ago. Worked fine for almost 2 years then 4 months ago wired connections were fine but wifi was unusable.  Gave up after months of no support from Google on this issue. See similar stories below. Google doesn't support their hardware 

 

https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-WiFi-connectivity-issues/m-p/30434