Hi Give66,
Thanks for posting here in the Community. I apologize for the inconvenience you encountered with your Nest Wifi Pro router and the Google Home App. But no need to worry, help is here.
Before we get started with further troubleshooting, let me ask you some important details:
- What's the status of the light on the Wifi device?
- Are the Wifi points plugged into a power outlet?
- Does the setup SSID broadcast?
- What sort of activity did the network experience when the issue occurred?
- Was there a power outage at the time the incident occurred?
- Do you have any network security devices such as a firewall, or have specific settings on your network?
- Has your Wifi network experienced any issues in the past?
- Have you attempted a factory reset?
In the meantime, please check the following troubleshooting steps.
- Perform a 2-minute power cycle:
- Disconnect the power from the modem.
- Disconnect the Ethernet cable and power cord from the parent point.
- Disconnect the power cord from the child point.
- Leave everything unplugged for 2 minutes.
- Connect the power to the modem, then wait up to a minute until the modem fully powers on.
- Connect the power cord to the child point.
- Hardwire Wifi points and other device:
- Ethernet cable: To hardwire your devices, you'll need to connect each device together with Ethernet cables. It's recommended that you use a minimum of CAT5e-rated cables for Nest Wifi Pro, Nest Wifi and Google Wifi.
- WAN port: This is the outbound port that connects your main router to the Internet. It's wired towards your modem.
- LAN port: This is the inbound port that goes towards your wired devices.
You can also check the following articles to troubleshoot Nest Wifi Pro, Nest Wifi, or Google Wifi network not working or to Test mesh connection.
Please keep me posted.
Best,
Mario
