Work laptop connects to wifi, but has no internet

[NewEnglandah]

Hi everyone,  my wife has an HP laptop from work, and she is trying to connect it to the internet, but when she does it says connected to wifi but no internet.  Everything else in our home connects fine, and there is internet, , and shes used this laptop before at a home with a different set up than Google. Any ideas on what's going on?

[olavrb]

Maybe it (the laptop) is configured to use a static IP? What IP does it get?

Maybe work enforces use of VPN when outside the offices, maybe it fails to connect? Common reasons for that is double NAT.

[Jeff]

Hi NewEnglandah,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey NewEnglandah,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff