02-18-2023 01:42 PM
Experiencing a strange issue - work laptop seems to experience an intermittent connection to my Google Wifi home network, but no other device has the same problem. I've experienced it in any number of programs, but it's most visible when I attempt to visit a website from within a browser (either Chrome or Edge) - it will usually first quickly respond with a "no connection, computer's offline" type message, but will usually refresh within less than a minute and connect to the website. This happens with and without a VPN being connected, and only on my Google Wifi network - when using my phone as a hotspot, this does not occur. Any help/ideas on how to diagnose this would be great!
02-27-2023 05:29 PM - edited 02-27-2023 06:35 PM
Hey alizarr,
Thanks for posting and apologies for the late reply. I'm sorry to hear you're having this issue. To confirm, do you have the latest Chrome and Edge browser version? If not, could you try to update them and let us know if the issue persists? I'll wait for your update.
Best,
Abi
02-27-2023 06:07 PM
Latest versions of both installed! Could there potentially be some security/firewall setting that would be interfering with the Google Wifi setup in some way, and causing this intermittent connection?
03-01-2023 04:16 PM
Hi alizarr,
Appreciate the update. I'd like to isolate the issue. Do you have another laptop/computer with a Chrome browser? If yes, could you check if you can replicate the issue? If the issue doesn't happen on that device, it's possible that there are certain settings in your work laptop that's causing it. Let me know how it goes.
Regards,
Abi
03-01-2023 06:42 PM
That's exactly what I think is happening - my personal devices (laptops, phones) have no issues with the home network. In addition, the work laptop doesn't have issues with other connection types (other wifi setups, mobile hotspot), just my Google Wifi home setup.
I'm trying to identify what type of settings between the work laptop and my Google Wifi home setup could be leading to an intermittent connectivity issue, in order to troubleshoot further.
03-04-2023 07:56 PM
Hello alizarr,
There could be security settings on your work laptop that's causing the delay as your Google Wifi network has its own security features like firewall. More details here. Perhaps you can confirm this with your employer. Since that is a work laptop, most likely there are admin features only they can change. Let us know how it goes.
Cheers,
Abi
03-07-2023 08:59 PM
Hey there alizarr,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Thanks,
Abi
03-08-2023 09:15 PM
Hi again alizarr,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Abi